FAQ
Why should I use Mobihubfix for a repair?
If your smartphone or devices are precious to you, it is important to find a way to replace or repair them when accidents happen—especially if you rely on your smart devices to help you through life. Our Mobihubfix technicians undergo strict training processes and regular testing to ensure they have the experience and qualifications to repair almost all leading devices. With nearly 500,000 repairs to date, we are a trusted repair centre that takes pride in the quality of our services. If you aren’t happy with a repair, contact us using the form at the bottom of the page.
How long does a repair take?
We pride ourselves on our express repair service. Our most popular repairs can be completed in any of our Service Centres within 30 minutes, whilst some tablet, laptop and postal repairs could take between 48–72 hours. We will try our very best to get your devices returned to you looking as good as new in as little time as possible. Obviously, if there is significant damage to a device, your repair may take a little longer as our expert repair team gets to work on ensuring your device is fixed to a high standard.
What should I do before handing over my device?
We always recommend that you back up your device before visiting us because in the worst-case scenario we may contact you to ask for your approval for your data to be wiped if a repair requires it. The good thing is, we don’t need you to wipe your data before your repair with us unless you’ve chosen to have a Genuine Apple repair or you’re having your Google Pixel 6 repaired under warranty. All other devices can be sent to us as they are, and we will deal with the rest so you can be sure your device is in good hands.
Does my phone come with a warranty?
We understand that you want to ensure your repairs are done correctly and to a high standard—that is why there is a lifetime warranty on most of our device repairs. Please check our terms and conditions for more details on which devices come under warranty and for how long your warranty period lasts.
How does the walk-in service work?
Our walk-in services allow you to have your phone repaired straight away and in as little as 30 minutes! You can see the time required for each repair when you book on our website. This time takes into account how many customer repairs we are currently dealing with as an estimate at your chosen repair centre so that you know exactly how long you may be expecting to wait.
If I use Mobihubfix, will this void my manufacturer’s warranty?
Like most third-party repair services, the use of our service can sometimes void your manufacturer’s warranty. The good news is that we provide our own warranty for all our repairs! Just be sure to check the specific terms and conditions for your device.
I only have a small crack on my screen—do I need a full-screen replacement?
Yes, we advise that any size of crack should be repaired as, if left, it can cause further damage to your screen and you could be at risk of glass splinters when using your device. We offer a full-screen replacement regardless of the size of the crack, and most of our screen replacements come with a lifetime warranty so that you can walk away knowing you are fully covered.
How much does it cost to change a phone screen?
Phone screen repair costs can vary based on the device type, size, and parts used during the repair process. Larger devices or specialty screens (like curved or foldable displays) require more specialized repair services and may be more expensive to fix. Prices also differ between old and new models—newer devices may require updated parts that aren’t as readily available. At Mobihubfix, we have lots of offers and deals to help you find a quality phone screen repair for the best possible price.
Is Mobihubfix a Samsung Authorised Service Provider?
Yes. Mobihubfix is an Authorised Service Partner for all out-of-warranty repair services for Samsung devices using genuine Samsung parts. Mobihubfix also offers repair options using compatible Samsung parts that are put through a strict testing program to meet our high-quality standards, and each of our repairs is backed up by our own Mobihubfix warranty.
Are Mobihubfix screens genuine branded parts?
At Mobihubfix, we aim to offer our customers the broadest range of repair options to suit all budgets. For Android devices (e.g., Samsung, Google, Huawei, Oppo, and OnePlus), our screens are manufacturer originals. For Apple devices, we offer the option of either manufacturer-original or high-quality compatible screens depending on the repair type you choose. All parts—branded or otherwise—are rigorously tested to meet our strict high-quality standards so that you always get an excellent finish on your device.
Why does Mobihubfix ask for my PIN or ID before repair?
Providing your PIN or passcode is completely optional! We recommend it because our technicians may need it to verify the device is fully working before returning it. Repairs often undergo a series of tests (e.g., for touch sensitivity or camera quality), which sometimes require access via a PIN or passcode. However, our team will never access your personal information or compromise your privacy. You can review our Privacy Policy online at any time.
Do Mobihubfix offer support after repair?
Yes! You can easily contact our customer service team. Also, take a look at our warranty guidance for further information.
Does Mobihubfix have any special offers and deals at the moment?
We’re all excited when we find a great deal! At Mobihubfix, we want to offer our customers the best value for money while delivering high-quality repairs. Check out the latest offers available when booking with us today.